Your Questions Answered
Where is Fetters located ?
Fetters is located in historic Warwickshire in the heart of England. Our showroom and studio are open 6 days a week and clients are free to stop by to browse, shop and speak to our team. Visit our showroom.
How long will my order take ?
The timescale for your product will vary depending on the scale, work and materials involved. Some projects are completed within 1 – 2 weeks, while full-service dungeon fittings take 3 – 6 months. We’ll give you an estimate during our initial consultation.
How can I make payment ?
We accept most major credit/debit cards and also accept payments via Paypal. A manual payment request will be sent along with an invoice. Alternatively, you may pay online through our main fetters.co.uk website.
Do you have any financing options available ?
We regret that, at this time, we are unable to offer financing options. For larger orders, we usually request a 50% deposit before work commences with the remainder due 7 days after completion.
What if I’m not satisfied with the quality of my purchase. ?
We work hard to gain the satisfaction of all our clients and find that good communication and attention to detail means that problems are rare. If, however, you were unhappy about a particular element of the product you’d received, we’d work with you to resolve the issue as comprehensively as possible.
Do you charge for a consultation ?
In most cases, one of our team will be happy to chat with you via phone, email or in our showroom. For out-call consultations we would charge a fee of £250 + any additional travel costs. This will be deducted from the balance due on any order placed.